Return & Refund Policy

1. Default Warranty

  • We offer a 28-day default warranty for any defects or issues that prevent the product from functioning as intended.
  • Customers can report defects or issues within this period to receive a replacement or repair.

2. Eligibility for Refunds

  • You have 14 days from the date we receive the returned product to request a refund.
  • No specific requirements for the product's condition for a refund, but customers must cover the return shipping fees.
  • We will charge a processing fee of 10% of the total order value (Before discount) for the payment transaction.

3. Initiating Returns and Refunds

  • To initiate a return, contact our customer service team for a return authorization number and instructions.

4. Return Shipping Fees

  • Customers are responsible for return shipping fees unless the item is defective or there was an error with the order.

5. Processing Refunds

  • Refunds will be processed within 3-5 business days after we receive the returned product.
  • Depending on your bank or credit card company, it may take up to 10 business days for the refund to appear in your account.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, we will send a replacement at no extra cost to you within the 28-day default warranty period.

7. Incorrect Items

  • If you receive the wrong item, we will send you the correct one and provide a return label for the incorrect item.

8. Life Time Warranty Program

  • Lifetime Coverage: Our Life Time Warranty Program guarantees that The Drop Set Pin℗ is free from defects in materials and workmanship for the lifetime of the product.
  • Enrollment: The Life Time Warranty Program must be added to your purchase at a cost of 10% of the product price.
  • Benefits: By joining this program, we cover all shipping and packaging fees related to warranty claims.
  • Priority Service: Customers enrolled in the Life Time Warranty Program receive priority service for any claims.

9. Final Decision

  • All final decisions regarding refunds, returns, and warranty claims are made by One More Rep.

10. Customer Service

  • If you have any questions or need assistance, our customer service team is available to help and ensure your satisfaction.

 

Last Update: 03-01-2024